Refund policy

Return & Cancellation Policy

At The Matrize, we strive to ensure customer satisfaction while protecting the interests of the company. Please read our policies carefully before placing an order:

Cancellation Policy

  • Prepaid Orders:

    • Cancellations are allowed within 2 days from the date of placing the order. After this period, no cancellations will be accepted.
    • To cancel, customers can contact us via:
      1. The chat option on our website.
      2. Instagram DM at The Matrize.
      3. Email at thematrize@gmail.com.

  • COD Orders:

    • Cancellations for COD orders are also allowed within 2 days of placing the order.
    • Orders will not be dispatched without prior confirmation through a call or SMS, reducing the chance of cancellations after dispatch.

Return Policy

Returns are NOT allowed unless:

  1. The product delivered is wrong or does not match the order details.
  2. The product is damaged during transit (must be reported with evidence).

In such cases, the customer must notify us within 24 hours of delivery via email or chat, and we will review the issue promptly.

Exchange Policy

We offer exchanges for orders under the following conditions:

  1. Eligibility:

    • The product must be unused, with all tags and packaging intact.
    • Exchanges must be initiated within 14 days of delivery.

  2. Exchange Process:

    • Customers must request an exchange by contacting us via:
    • Once the exchange is approved, the customer must ship the item back to the address provided by us.

  3. Shipping Fee:

    • Customers initiating an exchange will be charged a ₹100 shipping fee for the replacement product.

  4. Conditions for Denial:

    • Exchanges will not be approved for items that show signs of use, damage, or missing tags.

Additional Notes

  • In cases of valid return scenarios (wrong/damaged product), The Matrize will bear the return shipping cost and offer a replacement or full refund.
  • Exchanges may be canceled if the requested replacement product is unavailable. In such cases, customers can choose a different item or receive a refund if applicable.
  • Orders with no valid issues and meeting all guidelines are considered final.

We appreciate your cooperation and understanding of these policies, designed to ensure a smooth and fair shopping experience for all. 😊